1. Our Commitment
We charge on a per-session basis. We want every parent to feel confident enrolling their child. If our service does not meet your expectations, we will refund you fairly — calculated on the exact number of sessions used.
2. 15-Day Full Refund Window
If you enroll and change your mind within 15 days of enrollment, you are eligible for a refund under the following conditions:
✅ Partial refund — if one or more sessions have been conducted, you will be refunded for the unused sessions minus any applicable admin and processing fee on the total amount paid.
Refund requests must be raised within 15 days of enrollment by writing to hello@fundamendacademy.in or messaging us on WhatsApp.
3. Pro Rata Refund — After 15 Days
After the 15-day window, refunds are calculated on a pro rata basis — meaning you pay only for the sessions you have attended. The remaining unused sessions are refunded, minus any applicable admin and processing fee on the total amount paid.
Formula:
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
❌ Sessions cancelled by the student with less than 2 hours notice
❌ Refund request raised after all purchased sessions are completed
❌ Dissatisfaction due to reasons not related to Fundamend Academy's service quality (e.g. internet issues on student's end, device problems)
❌ Requests raised after 15 days from the date of enrollment
5. Session Cancellation & Rescheduling
We understand that schedules change. Here is our rescheduling policy:
- Sessions can be rescheduled with a minimum of 2 hours notice via WhatsApp
- Sessions cancelled by Fundamend Academy or the tutor will be fully rescheduled at no extra cost or refunded if rescheduling is not possible
- Sessions missed by the student without notice will be counted as attended for refund calculation purposes
6. How to Request a Refund
To raise a refund request, follow these steps:
- Step 1: Email us at hello@fundamendacademy.in with subject line: "Refund Request — [Your Child's Name]"
- Step 2: Include your enrollment date, number of sessions attended, and reason for refund
- Step 3: Our team will review and respond within 3 working days
- Step 4: Once approved, refund will be processed to the original payment method within 30 working days
Refunds are credited back to the original payment source (UPI, card, or bank account via Razorpay/Instamojo).
7. Disputes
If you are unhappy with our refund decision, please write to hello@fundamendacademy.in with the subject line "Refund Dispute". We will review your case personally and respond within 5 working days.
All disputes are subject to the jurisdiction of courts in Bengaluru, Karnataka, India.
8. Changes to This Policy
Fundamend Academy reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Need help with a refund?
We respond within 3 working days. Write to us at:
Fundamend Academy, Bengaluru, Karnataka, India